Reference

What Governs Your Account on 63slot

These terms set out the rules that apply to your account on 63slot — covering eligibility, jurisdiction, data use and your rights as an account holder. Access to the platform depends on local law and is available only where permitted for eligible individuals.

Jurisdiction-dependent accessAccount eligibility rulesGCash, Maya, InstaPay coveredData handling policyAccount holder rights
63slot What Governs Your Account on 63slot
DATA AND SECURITY

How We Handle Your Account Data

Your account data is collected, stored and used only for the purposes stated in these terms — account security, payment processing via GCash, Maya or InstaPay, identity verification and regulatory compliance where required. We do not sell your personal data to third parties, and we do not use it for purposes beyond what is disclosed here. Players in Pasig and elsewhere in the Philippines can request a copy of their stored data or ask for corrections by contacting support.

Cookie Use

We use session and analytics cookies to keep your account logged in across mobile and desktop. You can adjust cookie preferences from your browser settings at any time.

Data Retention

Account and transaction records — including GCash, Maya and InstaPay payment logs — are retained for the period required by applicable law, then securely deleted or anonymised.

Account Security

Login sessions are protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Your Rights

You may request access to, correction of, or deletion of your personal data, subject to legal retention obligations. Submit requests through live chat or the support email address.

CONTACT LEGAL SUPPORT

How to Reach Us on Legal Matters

If you have a question about your account eligibility, a payment dispute involving GCash, Maya or InstaPay, or a request to access or correct your personal data, our support team handles those directly. Use the channel that works for you — live chat is the fastest path for account-level queries.

Live Chat Open the chat icon from the 63slot lobby on any device. Account eligibility and payment dispute queries are handled here first, with escalation available.
Email Support Send detailed legal or data requests to our support email. Include your registered account number and the nature of your query so we can route it correctly.
Account Dashboard Some requests — such as reviewing your stored payment details or updating identity documents — can be initiated directly from the account settings page on mobile or desktop.

Common Legal Questions About Your Account

These are the questions we get most often about account terms, data handling and eligibility on 63slot. If your question is not here, reach the support team through live chat or email.

Eligibility depends on local law. You must be of legal age in your jurisdiction and in a region where online gaming is lawful. We verify this during account registration.

Payments received during a suspension review are held pending the outcome. Our support team will contact you with the next steps and any documents needed to resolve the case.

Send a data access request via live chat or the support email, including your account number. We will compile and return your stored data in line with applicable data protection obligations.

Yes. Submit a deletion request through support. Some records — such as payment logs for GCash, Maya or InstaPay transactions — must be retained for the period required by law before deletion.

We do not sell your data. We share it only with payment processors like GCash, Maya and InstaPay to complete transactions, and with authorities where legally required.

Governing law is stated in the full terms document linked from the account dashboard. Access and eligibility depend on local law; we encourage you to review the applicable rules for your region.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.